Who is TowerCrystals.com?
- We are a privately owned company based in Amsterdam, the Netherlands. We deal in mineral specimens and jewelry from around the globe. Our items are available via the internet by mail order, we have no public showroom. The following information applies to all items we sell, either directly from our web site or on ebay with the user name crystalpowers.
Where are your Crystals, Meteorites and Jewelry located?
- We offer items for sale from collections in New York, U.S.A. and Amsterdam, Holland. Please check the item's location before you order or bid.
What are the shipping rates?
- Shipping + Handling is free for most items over $25.00 shipped from both New York + Holland to anywhere within the U.S.A! (For orders under $25.00, shipping + handling usually costs $5 within the U.S.A.) (Email us for shipping rates anywhere outside the U.S.A.)
- We ship items from the U.S.A. (New York) and from Amsterdam, Holland. Please check the item's location before you order. We will ship anywhere in the world.
How do I contact you?
- contact: info@towercrystals.com
- ... about shipping larger items or with any questions you may have. We will answer you as soon as possible.
What about parcels from Amsterdam?
- Most parcels shipped from Amsterdam are shipped for FREE! We use registered priority Dutch Post (there is a tracking number) and usually they arrive in the United States or anywhere else within ten days. All parcels from Holland are automatically insured for up to $25 U.S. dollars. It is always possible to get extra insurance for a fee, so the parcel can be covered for the full amount.Email us for rates on insured parcels.
- Sometimes it takes awhile to get there. I have no control over these parcels once they leave here! They can be traced from Holland, but it is usually a long waiting process. Over the past five years I have sent more than 1000 parcels this way and only a few were lost although one or two others took over a month to arrive (while they were being traced :-)!
- We can ship with DHL or UPS or whoever you like, but the cost is not included. It is almost always much higher cost than Dutch Post or USPS and usually only justified for larger or more expensive parcels. For pricing information visit their websites: www.DHL.com or www.UPS.com. We have used these shippers successfully in the past from Amsterdam, Holland to USA and points beyond and we will be more than happy to arrange shipping for you with the company of your choice.
Can I pay with a paypal account?
- Paypal's contract says it's necessary to use delivery confirmation. This shipping charge will be added to the cost for all paypal transactions. In most cases, it is $0.55. Contact the US postal Service or Email us for rates on confirmed delivery or insured parcels. Most paypal accounts are confirmed by paypal. That means they have verified that you are who you say you are. If you have an unconfirmed paypal account we have no way of knowing for sure who we are dealing with. Therefore we do not ship to unconfirmed paypal accounts.
When do I add sales tax to the total?
- New York state residents must add 8.25% NYS sales tax.
- European Union residents must add 19% value added tax (VAT) to the final price. We are a privately owned company based in Amsterdam, the Netherlands and we are required to collect this sales tax for sales to anyone in the European Union. The 19% VAT is required for all shipments to European Union residents unless you can provide your valid v.a.t. number. Please keep in mind that we must collect the Value Added Tax (V.A.T.) only if you are in the European Union.
How do I return an item if I am not satisfied with my purchase?
- Customers outside the U.S. please contact us for return information. Our policy is to accept items for return in the same condition and packaging within fourteen days, with a copy of the invoice receipt. No questions asked. Please contact us before returning any item.
Do you leave feedback for the buyer on your ebay auctions?
- Since one person spoiled my feedback rating, I realize we need to have a new feedback policy. We will leave feedback only after the transaction is complete. After you receive the item and leave your feedback we consider the transaction complete.
- If you have any reservations about ordering you might want to look at our customer feedback reviews on ebay
Do you take 2nd chance offers on your ebay auctions if the high bidder doesn't pay or returns the item?
- Recently we have been receiving emails from bidders who did not win any auction, asking if we offered them the item for their highest bid. These are scammers out there trying to con my customers and potential customers, we need to warn you about what we have recently encountered. Any 2nd chance offers you receive for any of our auctions are bogus! If the high bidder backs out for any reason, we will simply relist the item.
- We only trade under the ebay username name crystalpowers. On the web we are http://www.towercrystals.com, Crystal Gallery, New York, USA or Tower Gallery, Amsterdam, the Netherlands. That is it.
Thanks for taking the time to read this.
